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Macbook crashes when sharing screen

desireesavory
Newcomer
Newcomer

‎2023-09-20 11:36 AM

What can I do to fix this issue? This started 3 months ago. I have updated the app at every opportunity.

Topics:
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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-22 01:25 PM

Hi @desireesavory ! Are you still having this issue? If so, do you mind telling me what version of Zoom you're currently on? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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ljwayne1
Newcomer
Newcomer
In response to Bri

‎2023-10-07 01:28 PM

I have much the same problem, as do thousands of users.  Until September I had a 2013 MacBook Pro SSD.  It ran Zoom flawlessly on multiple monitors.  I had to replace it and now have a 2019 16" Mac Book Pro. I am running the latest IOS (Ventura) and I have tried a clean install of Zoom twice.  The issue seems to be Zoom.  I am not sure if Zoom has worked with Apple.  It has cost me work.  The system slows down and stops working whenever I share. My audio cannot be heard. It causes a Kernal Panic and shows massive CPU usage from Zoom.  It makes Zoom useless.  DO NOT blame the hardware unless Zoom is willing to work with Apple.  Everyone loves to pass the buck but now really cares to find a solution.  I hope that stops.

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