cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Mac crash and shutdown while people joining to the zoom meeting

Wenhaojiang
Newcomer
Newcomer

Currently I am facing an issue that my Mac crash and automatically  shutting down while people joining to the zoom meeting. Could you please help me to check with this issues?

 

attached below is the crash report:

 

Process: zoom.us [16022]
Path: /Applications/zoom.us.app/Contents/MacOS/zoom.us
Identifier: zoom.us
Version: 5.15.5 [20753] (5.15.5.20753)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zoom.us [16022]
User ID: 501

Date/Time: 2023-08-04 09:08:18.407 -0700
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Anonymous UUID: 31E9F4D5-AD1E-A745-EA7C-C0C92EA8F85C

Sleep/Wake UUID: 5B534C60-6958-4E4D-A2D4-77E4C4073155

Time Awake Since Boot: 220000 seconds
Time Since Wake: 2200 seconds

System Integrity Protection: enabled

Crashed Thread: 49

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [16022]

Thread 0:: Dispatch queue: com.apple.main-thread

0 REPLIES 0