MISSING RECORDS

[CRISCONNEX]

I had recently a downgrade in may account. Is it possible to review my last records ?

[Bri · Accepted solution]

Hi @CRISCONNEX 👋 If you downgraded your account to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted. For more information, please check out the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923 

Let us know if you have any additional questions!

[MGSR]

Hi @CRISCONNEX 

I have marked @Bri's answer as a solution.
Should you need further assistance, please let us know.

Have a great day!