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Low system resources may affect your audio quality

Ronald_Lin
Newcomer
Newcomer

My laptop show this error message when video call, the CPU usage 56%, but memory 95%.

What the reason to caused this error? and Zoom 64bit APP also can found this error.

Is my laptop audio driver problem? but the audio/video workable when error pop

My Windows Teams APP did not found this error.

 

Below artical mentioned that related with CPU usage.

https://community.zoom.com/t5/Meetings/Low-system-resources-error/m-p/45010

Below artical mentioned that related with Zoom 64bit APP

https://community.zoom.com/t5/Meetings/Windows-11-low-system-resources/m-p/25974#M12717

 

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi ronald_lin,

 

95% memory usage maybe the problem.  each program you have open consumes memory and cpu.  the solution may be to close some programs.  take a look at windows task manager crtl+alt+delete.  look at processes.  my big consumers of memory are microsoft edge and google chrome.

 

some basic information would help to try to understand the issues.  

what laptop are you using, brand, model, cpu and memory.  on windows 11, windows icon->settings->system->about.

i am using my desktop as an example:

Brand Dell, XPS 8930

Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
what operating system and version

Edition Windows 11 Pro
Version 22H2
OS build 22621.819
Zoom Windows Client 5.12.8 (10232)

 

thanks,  eliot