Lost recording after downloading?

Forum|Forum|2 years ago
June 9, 2023
2 replies
0 views

Hi,

We have a corporate account.

I was going to trim my recording on a shared computer (Windows)

I found the recording in my cloud listing. I saw the chat and knew I had the right one.

I tried to download the file to trim but got called away by a patron. I closed the computer without ever seeing the file.

Now I am on my computer and could not find the files in the list by date and time.

I have no trash icon. Where did my file go?

Any suggestions would be appreciated.

Jennifer

Recordings

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @JBoettcher.

Timming of the Cloud Recording does not involve downloading the file to your computer. Look for the recording in your Cloud Recordings and re-start the trimming process. See this Zoom Support article for some additional information:

https://support.zoom.us/hc/en-us/articles/115003001383-Trimming-cloud-recordings

K

katevanc

Newcomer

I was a cohost. I cannot find my recording any where. Could it be in the hosts account?

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @katevanc.

Cloud recordings are always found in the account of the meeting's owner, regardless of who started the meeting, who was host/co-host, or who started the recording.

W

willjoe2442

Newcomer

How to troubleshoot a failure to convert a local recording
Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.

Regards,

Diana

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