Lost recording after downloading?

[JBoettcher]

Hi,

We have a corporate account. 

I was going to trim my recording on a shared computer (Windows)

I found the recording in my cloud listing.  I saw the chat and knew I had the right one.

I tried to download the file to trim but got called away by a patron.  I closed the computer without ever seeing the file.

Now I am on my computer and could not find the files in the list by date and time.  

I have no trash icon.  Where did my file go?

Any suggestions would be appreciated.

Jennifer

[Ray_Harwood]

Welcome to the Zoom Community, @JBoettcher.

Timming of the Cloud Recording does not involve downloading the file to your computer.  Look for the recording in your Cloud Recordings and re-start the trimming process.  See this Zoom Support article for some additional information:

https://support.zoom.us/hc/en-us/articles/115003001383-Trimming-cloud-recordings

[katevanc]

I was a cohost. I cannot find my recording any where. Could it be in the hosts account?

[Ray_Harwood]

Welcome to the Zoom Community, @katevanc.

Cloud recordings are always found in the account of the meeting's owner, regardless of who started the meeting, who was host/co-host, or who started the recording.

[willjoe2442]

How to troubleshoot a failure to convert a local recording
Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.

Regards,

Diana