cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Lost income

EileenD1
Newcomer
Newcomer

‎2024-03-27 07:08 PM

I logged in as usual to my Zoom account to run a class. The class is an income source.

There was a message saying unusual activity on unfamiliar device ( there was none from me) and asked me to verify via verification to my email account.

The verification code was never sent no matter how many times I asked to resend. 

By the time I saw that I could log in via Google it was too late to run the class and I lost a considerable ammount of income.

I'm confident it was a hiccup on Zoom's part.

Am I able to receive compensation?

I have not been successful in sending a complaint to Zoom. It's a mystery to me how to do that?

Topics:
0 Likes
0 REPLIES 0