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watsodeb
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September 7, 2022
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  • September 7, 2022
  • 1 reply
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I have used zoom a lo and I always have problems, this time I have no words other than humiliating telling a student I can’t tutor because I am locked out. Can someone please help me fix this account, I have a picture of a lock and I tried Everything. PLEASE HELP 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    September 8, 2022

    The Zoom Community folks can’t access your account, and is likely not during you can directly fix on your own. Your best bet is to send a Support Ticket to Zoom Staff. You might include a screen shot of the screen you’re getting — I’m not familiar with the specific lock out, and it’ll help the Zoom Help Desk understand which error to fix. 

    Support Ticket: https://support.zoom.us/hc/en-us/requests/new 

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