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Login w/ Google not recognizing new domain

droplet8
Newcomer
Newcomer

‎2021-09-03 12:02 PM - last edited on ‎2022-03-11 09:35 AM by Community Moderator | Employee

Our company switched domains and we cannot access our paid accounts. 
 
We can't even send ourselves a reset email because it asks us to sign in via Google, which we can only do to our new accounts as our old domains no longer exist. We're not able to log in and change accounts or billing information. 
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1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2021-09-07 01:26 PM

Hi @droplet8 

An admin for your account will need to contact Zoom Support, as they can help bulk update every email address on the backend. 

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