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Newcomer
September 3, 2021
Question

Login w/ Google not recognizing new domain

  • September 3, 2021
  • 1 reply
  • 1 view
Our company switched domains and we cannot access our paid accounts. 
 
We can't even send ourselves a reset email because it asks us to sign in via Google, which we can only do to our new accounts as our old domains no longer exist. We're not able to log in and change accounts or billing information. 

    1 reply

    Bort
    Employee
    Employee
    September 7, 2021

    Hi @droplet8 

    An admin for your account will need to contact Zoom Support, as they can help bulk update every email address on the backend.