Login w/ Google not recognizing new domain

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Our company switched domains and we cannot access our paid accounts.

We can't even send ourselves a reset email because it asks us to sign in via Google, which we can only do to our new accounts as our old domains no longer exist. We're not able to log in and change accounts or billing information.

1 REPLY 1

Hi @droplet8

An admin for your account will need to contact Zoom Support, as they can help bulk update every email address on the backend.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!