Login fails with 'Timeout' on linux, works fine when run as root | Community
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maxmaxmax
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November 3, 2021
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Login fails with 'Timeout' on linux, works fine when run as root

  • November 3, 2021
  • 6 replies
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I'm running Ubuntu 21.04 and recently updated to the latest available version of Zoom for Linux. I was able to connect to meetings fine, but accidentally logged out from my zoom account. Since then I haven't been able to log in. Every attempt gives me a 'Timeout' error with no other message (same is true for sso or google login). I also can't join meetings, after loading for a while it gives me a 5003 error. The weird thing is, login and joining meetings both work when I run zoom as root (using sudo).

 

Does anyone have any ideas for what could be the issue? I'm assuming it's a problem with permissions, but I uninstalled and deleted every reference to zoom I could find (/opt/zoom, ~/.zoom, and ~/.cache/zoom), then reinstalled and it still doesn't work.

 

Thanks in advance!

    Best answer by Mulgie

    Hi all,

     

    Like @maxmaxmax I tried uninstalling and re-installing without any joy (even deleted all those hidden files and folders) but the timeout issue remained.  Running Zoom as root worked as a workaround but I could also run Zoom without root from a different, dummy user account so I knew it had to be something to do with this specific account.
    I eventually discovered the issue by installing the 'mlocate' package and then running a 'locate zoom' which found an offending, lingering file that was causing all of my issues; '~.config/zoomus.conf'! 

    So, I uninstalled zoom, deleted all the files @maxmaxmax  lists above and then also deleted the '~.config/zoomus.conf' file too.  Once those files were gone I then re-installed Zoom again and everything now works correctly! 🙂

    6 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    November 15, 2021

    Hi @maxmaxmax! Welcome to the Zoom Community 😊

     

    I am sorry to hear that you are experiencing issues with Zoom on Linux. I would like to suggest uninstalling the Zoom application and using the 64-bit version installer:

     

    1. Download Zoom uninstaller here:
    https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip
    This will remove all traces of Zoom in your computer

     

    2. Download the 64-bit version of the Zoom client:
    https://zoom.us/download

     

    Hope this helps!

    Zoom Moderator
    -CA

    Please click Accept as Solution if this answered your question.

    A
    Newcomer
    artilibere
    Newcomer
    December 2, 2021

    Sorry,  experience the same problem but the solution does not work for me.

    I'm on Ubuntu 20.04.

    M
    Newcomer
    MulgieAnswer
    Newcomer
    December 13, 2021

    Hi all,

     

    Like @maxmaxmax I tried uninstalling and re-installing without any joy (even deleted all those hidden files and folders) but the timeout issue remained.  Running Zoom as root worked as a workaround but I could also run Zoom without root from a different, dummy user account so I knew it had to be something to do with this specific account.
    I eventually discovered the issue by installing the 'mlocate' package and then running a 'locate zoom' which found an offending, lingering file that was causing all of my issues; '~.config/zoomus.conf'! 

    So, I uninstalled zoom, deleted all the files @maxmaxmax  lists above and then also deleted the '~.config/zoomus.conf' file too.  Once those files were gone I then re-installed Zoom again and everything now works correctly! 🙂

      M
      Newcomer
      maxmaxmaxAuthor
      Newcomer
      December 13, 2021

      Hi Mulgie,

       

      Thank you!!! I'll try this out later and see if I can get the newest version installed. Can't believe I missed ~.config!

        M
        Newcomer
        Mulgie
        Newcomer
        December 15, 2021

        Good luck @maxmaxmax ; if this solves the issue for you too then it should hopefully also fix Zoom for @artilibere and others too.

        aszandek
        Newcomer
        aszandek
        Newcomer
        February 5, 2022

        Poorly the same problem for me, but this is not helped. The client not launch anymore on Debian 11. With Debian 10 was fine. What happend with it? Zoom log file is not readable,  normal sys logs not recorded any about this issues.

        aszandek
        Newcomer
        aszandek
        Newcomer
        February 5, 2022

        What I only find the libgstreamer-plugins-base0.10-0 dependencies not supported in Debian 11. It has libgstreamer-plugins-base1.0-0 Ver.: 1.18.4-2 at now. 

         

        aszandek
        Newcomer
        aszandek
        Newcomer
        February 5, 2022

        Soved!!! Old  v. 390 nvidia driver cause that problems. With the v. 460 works again well.

          A
          Newcomer
          ArthurTyde
          Newcomer
          January 16, 2023

          Had the same issue with Rocky Linux 9.x on my OneXPlayer portable - found that just deleting ~.config/zoomus.conf did the trick.  I was also on the install, clean, re-install bandwagon.  I can report that it's working great, in stunning HD - all features appear solid and it's performing much better with recent versions and kernels.  Basically, I can use this.

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