cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Login Problem

Go to solution
litatech
Explorer
Explorer

‎2022-06-27 09:45 PM

Hello! I cannot logging to my account and have no longer access to the email that was registered for that. How can I change an email and password in that case?

1 ACCEPTED SOLUTION

Go to solution
ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-06-28 04:01 AM

Hi,

 

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

 

From https://support.zoom.us/hc/en-us/articles/6188605257485-Unable-to-sign-in-to-your-email-account-asso...

 

Good luck!

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

View solution in original post

2 REPLIES 2

Go to solution
ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-06-28 04:01 AM

Hi,

 

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

 

From https://support.zoom.us/hc/en-us/articles/6188605257485-Unable-to-sign-in-to-your-email-account-asso...

 

Good luck!

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

Go to solution
tsgadz350
Newcomer
Newcomer

‎2023-11-29 03:17 AM

I am having this problem. Upon changing internet provider I have a new email but cannot put in my new email password as Zoom wants an old password to verify it. I put in the old password which is rejected, then the one before but nothing works. Can I just invent a new password just for the Zoom instead of giving them my real password for my email as I don't want to change my password for everything?

0 Likes