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Logged out of a meeting when someone screen shares

Dani56
Newcomer
Newcomer

I'm not sure if it's to do with my new Dell laptop, but I wonder if anyone else has had this issue.  When I'm in  a meeting, as soon as someone shares their screen, Zoom logs me out of the meeting.  I can get back in but it's very annoying.  Any help would be appreciated

5 REPLIES 5

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @Dani56 

 

Are you on Windows or Mac, or a mobile device?

 

Is your Zoom client up to date?

 

Rupert

Hi Rupert

 

Thanks for your reply.  I'm on Windows and the Zoom client is up to date.

 

Dani

I am getting same problem on my Dell Laptop , help me if it is solved

Sure.  Is your laptop a new Dell Inspiron? That's the one I've got

Leah2
Newcomer
Newcomer

We are experiencing the same issue with our new Dell.  Everything is up to date.  We have had to go back to using an older laptop.