Locked By Admin- No other accounts on my account | Community
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I
Newcomer
indiabrown
Newcomer
February 23, 2023
Question

Locked By Admin- No other accounts on my account

  • February 23, 2023
  • 1 reply
  • 7 views

Hey everyone,

 

I'm trying to remove the password setting on my account but it's saying 'locked by admin'.... I'm the only one on the account.

Attaching two photos for reference.

Thank you so much.

    1 reply

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 23, 2023

    Hi there,

     

    Please login as the Owner of the account to unlock this setting. Do you have a different owner account ?

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    I
    Newcomer
    indiabrownAuthor
    Newcomer
    February 23, 2023

    Hi,

    Thanks so much for getting back to me.

    I am logged in as the owner :(. No other accounts.

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 23, 2023

    Ah ok. I figured it did... because the timing was around the same time it started giving me issues.

    Is there a way to reset and return to the prior settings?... Before upgrading to Licensed.

    What are the options?


    Hello,

     

    This should be part of settings that work with only Licensed accounts. I think you will need to upgrade to a Licensed account as an option. There is no way to reset your account.

     

    Hope that helps

     

     

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