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Z
Newcomer
zoom-user1
Newcomer
March 26, 2023
Question

Local recordings stopped displaying

  • March 26, 2023
  • 1 reply
  • 2 views

Hello,

 

My meetings are set to record automatically. After each meeting, I could see the recording on the "Local Recordings" tab. I also used to receive an email with the recording link and password, and they worked.

 

Now, I don't see the recordings anymore, although I can see the files locally in my computer (in the same zoom folder). The last email I received/with the recording link/password didn't work anymore. It said the recording couldn't be found. I don't even receive the emails anymore.

 

This happened after I changed the recordings to "Cloud" but then returned to "Local". While it was on "Cloud", the recordings were showing on that tab, but the quality wasn't good, that's why I returned to "Local". Is there anything else I need to do to get it working in "Local" recordings as it used to?

 

Thank you!

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    March 26, 2023

    hi zoom-user1,

     

    please review this support article to make sure you are correctly enabling automatic local recordings.

    Enabling automatic recording – Zoom Support

     

    thanks,  eliot

    Z
    Newcomer
    zoom-user1Author
    Newcomer
    March 26, 2023

    Hi Eliot,


    Thanks for the link. Yes, I have everything correctly set up. I have the recording set for individual meetings, since I don't need to record all of them. It's a recurrent link. When we join the meeting, we get the popup informing that it is being recorded.

     

    Any other suggestions? Thanks!

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