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MainStreetSusan
Newcomer
January 28, 2022
Solved

Local recording saved video and audio separately

  • January 28, 2022
  • 6 replies
  • 0 views

I need to playback the video of my zoom meeting. I recorded, converted it, and saved it to my local computer.

 

When I go to play the video (Mp4) there is no sound. When I look at the files saved, there are three: the Mp4, an M4a audio file, and recording.conf. (See attached screenshot)

 

How do I playback both the video and audio?

      Best answer by MainStreetSusan

      I was able to solve the problem myself. In my case, it was a setting. When I opened the video, the audio volume was turned all the way down by default. I still don't know why it happened, but turning up the volume fixed my problem.

      6 replies

      A
      Newcomer
      alanfreed
      Newcomer
      February 11, 2022

      I have the same issue, and I can't find anything on the Zoom help that explains this.  Awful service, and I'm paying for it.

        M
        Newcomer
        mnb1993
        Newcomer
        March 2, 2022

        I had the same issue and can not find any support. 

          M
          Newcomer
          MainStreetSusanAuthorAnswer
          Newcomer
          March 2, 2022

          I was able to solve the problem myself. In my case, it was a setting. When I opened the video, the audio volume was turned all the way down by default. I still don't know why it happened, but turning up the volume fixed my problem.

            M
            Newcomer
            micikas
            Newcomer
            February 9, 2023

            what APP did you use to open audio and video

             

            T
            Newcomer
            tom_in_taiwan
            Newcomer
            September 9, 2023

            Hi, 

            you can use VLC player. It did the trick for me.

             

            D
            Newcomer
            danslapoubelle
            Newcomer
            March 12, 2022

            I am also having this issue.  I recorded two portions of a meeting and I had 5 files, two videos, two audio, and a .conf.  The audio and video files have no sound.  I tried adjusting the volume but no luck.  Has zoom released any updates on this issue?

            N
            Newcomer
            nvares
            Newcomer
            June 1, 2022

            I had the same problem recently and found that the problem is in my computer sound settings. Try to check if your output device is the same as the one you set in Zoom. In my case my output device was different than the one I set in Zoom and once I corrected it, I heard the audio in the mp4 recording. Hope this helps! 

            J
            Newcomer
            JR7
            Newcomer
            September 23, 2022

            I had the same issue. Turned out my audio was looking for my phone during the meeting vs computer audio. The icon was in the lower left corner during the meeting. Once I switched to using computer audio, I was good to go. Hopefully, that helps someone. 

            P
            Newcomer
            perimetech
            Newcomer
            February 3, 2023

            Hello MSS, what program did you use to playback the file. The default for mp4 is quicktime on a mac. I have the same problem of ZOOM converting the recording to 2 separate files, but they play back separately. Thanks.

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