Local recording empty folder

[AVSvoice654]

I always record locally to my computer, the last time I did it - folder was created with the date and time, all as usual - for recording I mad - But there are no files at all. It is empty, nothing to render at all - nothing there - I don't even know if it is lost or if I can recover it.

[tpotter]

I have precisely the same problem and cannot get any response from support

[AVSvoice654]

what I realized eventually is that at the same time it was exporting or during the meeting I cleared other folders from my zoom folder. For some reason it created a bug that deleted the recordings completely and had to redo. I just learned to not mess with anything while it is rendering 😞

[tpotter]

thanks for replying.  its weird.  I didn't touch a thing, just waited while it was converting but nothing came through.  Surely Zoom might be able to recover this data?  I've put in a support request and keeping everything crossed as it was an important piece of work 

[tpotter]

actually I did eventually get a recording.conf file