Local Zoom Recordings not showing in Recordings

Forum|Forum|3 years ago
December 1, 2022
5 replies
0 views

I recently bought a new computer and transferred my recording to the new computer in the same location. The zoom app under recordings can view my recordings that are stored locally but the app when I am in the meetings tab, recorded is now blank. The web portal can see my recordings and local is enabled.

Please advise.

C

caitlinlemaire

Newcomer

I just posted this same question. Did you ever figure it out?

D

devicemanagerAuthor

Newcomer

Only new videos will show up - anything you copy to the folder will not be visible. I created a desktop shortcut for the user to see the video folder.

C

caitlinlemaire

Newcomer

So you aren't able to access any recordings that were recorded on other computers even after saving to your local recordings folder?

F

Frank_TB

Community Champion | Customer

Hello,

I would guess that when you transferred the old recordings to the new computer the Zoom application cache on the old computer was not transferred. If true, the new computer does not have the data required to know about these old recordings. It will know about new recordings as the application will update the cache as they are created.

Just my guess.

Regards

D

devicemanagerAuthor

Newcomer

Yes it does not show the recordings from the old computer even though they are in the same folder with the new records. Frank's theory is correct.