Livestreaming meetings to a facebook group

Forum|Forum|3 years ago
July 5, 2022
3 replies
1 view

I am trying and failing to stream my meeting to a FB group.

I am getting the error: Unable to access your Facebook account. Try logging into Facebook again. (4,922)

I have followed the advice here: https://support.zoom.us/hc/en-us/articles/115000350406-Facebook-livestreaming-meetings-or-webinars

I have also tried clearing chrome's cache.

Any thoughts?

Thanks

Best answer by systo

Hi @systo,

Try to remove the app and reinstall it. Maybe you can get the APIs to start communicating again. That is what I would do.

Brandon

So I figured out what was happening and it is now working.

After clearing the cache I still couldn't log in. So I tried doing so in Edge and it worked. I went back to chrome and disabled all my addons and again it worked. It seems one of my privacy addons (privacy badger) was the culprit.

Thanks for your help I appreciate it.

YaBoiB

Community Champion | Employee

Hello @systo,

You must be the group admin or owner as referenced in Zoom's support article on this subject.

Do you own the FB group or are you an admin of the group?

Kind Regards,

Brandon

S

systoAuthor

Newcomer

Hi @YaBoiB

Thanks for your reply.

I am both the owner and by extension an admin. I have the admin tag next to my name.

thanks

YaBoiB

Community Champion | Employee

So I figured out what was happening and it is now working.

After clearing the cache I still couldn't log in. So I tried doing so in Edge and it worked. I went back to chrome and disabled all my addons and again it worked. It seems one of my privacy addons (privacy badger) was the culprit.

Thanks for your help I appreciate it.

@systo,

That is great news. I am glad to hear it.

Thank you for your response. Could you please click on the accepted solution button in the bottom right corner, so that if others are facing this issue they can read your accepted solution and follow the steps you followed?

Thanks,
Brandon