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Newcomer
March 27, 2024
Question

Livestream to Facebook

  • March 27, 2024
  • 2 replies
  • 11 views

I heard that this would no longer be an option from April - is this true and what will the alternative be please?

 

2 replies

Newcomer
April 10, 2024

Exactly the info I’m trying to find out also. It’s strange that I can’t find anything about this from zoom. 

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
April 13, 2024

@JayneBagshaw and @Kristina16marie,

 

Don’t know where you heard this, but I certainly haven’t heard anything from Zoom that live-streaming to Facebook will be affected in any way. Can you point to the source of this info, so I can research??

Newcomer
April 14, 2024

Thanks for the info, @Kristina16marie.  I actually found some of that later yesterday when doing some more research. 

 

For clarification... this isn't a Zoom restriction, it's a Facebook restriction, and apparently only affects livestreaming to GROUPS, not to Facebook in general.

 

I watched the YouTube video in the link @Lisa-11 posted in her reply.  I highly recommend watching it... it has "the solution", and while the speaker (I think her name is Lisa, but probably not the same Lisa as Lisa-11 on this thread) does a GREAT job explaining how to get around it, I still think the average user might get confused somewhere along the way.

 

This blurb might help...

 

The issue, I think, is that allowing a third part app to access a Facebook group allows that app to see some things that you probably don't want the app to see.  I'm pretty sure Zoom plays nice with your Facebook group and doesn't steal information about who the members are, etc, but we all know "not everybody is nice." So removing the third part app's ability to access the group is being removed for security purposes.

 

But many people might not know that there is a way to stream to almost any stream-able service by using the "Custom RTMP" approach.  What is this?  Without going into the details, let's just say that the "third party app" negotiates the RTMP codes behind the scenes, so you don't have to deal with it.  Kind of like "going on autopilot".  The "Custom RTMP" approach requires you to do a couple of things, all of which are explained in the YouTube video in detail:

  • First, you need to ensure that your Zoom account is enabled to use the Custom RTMP approach to streaming.
  • Secondly, you have to go into wherever you are streaming from (in your case, Facebook Groups), and grab the two RTMP codes you need.
  • Next, you have to paste those RTMP codes into Zoom in the appropriate place for your Zoom meeting or webinar.
  • Lastly, when you're ready to stream, select "Live on Custom Streaming Service" instead of "Live on Facebook":

 

There's plenty of information on the Zoom Support site about using Custom RTMP:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064210

 

As with most things -- especially things like Zoom and livestreaming -- I recommend testing it out in advance.  Make a new, private group that you can use to test things -- test, fail, try again, repeat, repeat, repeat.  Eventually you think you have it down... then go to your "real" group and test one more time (there might be a difference somewhere you hadn't accounted for!).

 

Good luck!

 


Hey @Ray_Harwood 

I've tried all of these steps multiple times but persistently get the same error message:

 

Error: Failed to connect to Zoom services
Please refresh the app and try again. Logging out of all streaming platforms and adding these channels again may solve the error. If the error persists, contact Zoom support.

Any ideas what I'm doing wrong?
Newcomer
April 12, 2024

LIVESTREAM FROM ZOOM TO MY FACEBOOK GROUP - There is a lady on YouTube who did a video a few days ago very helpful https://www.youtube.com/watch?v=9_r7CW49KL8  - I would like to find out why I have been getting messages from zoom after I have installed all of the correct features and when i hit livestream I get the following message( Error: Failed to connect to Zoom services  Please refresh the app and try again.  Logging out of all streaming platforms and adding these channels again may solve the error.  If the erro persists, contact zoom support. )  I did log out of zoom, deleted the apps and started the process all over again.  Still receive the same error message.  Would like to have this solved.  Thanks