Live Streaming Church Service Audio Issue

If anyone responds to this Please find a way to post in solutions I am having the same problem.  Mind you we have been using Zoom for over 4 years and this has just started over past 4 weeks.

hi joshneedshelp,

Please try enabling original sound for musicians.  Original Sound for Musicians disables zoom noise suppression.  Zoom noise suppression thinks music is some type of noise.  After enabling Original Sound, Please remember to toggle original sound option at the top of your zoom meetings screen “On” when your service starts.

Before turning Original Sound - On

After turning Original Sound – ON

How to enable and configure original sound for musicians

While Zoom’s standard noise suppression is great for most situations, removing the audio filters and increasing the audio codec quality may sometimes be necessary and more useful. This could be due to you using a higher quality microphone with built-in audio filters, or just wanting to capture the full range of sound produced by your instrument.

Sign in to the Zoom desktop client.

Click your profile picture, then click Settings.

Click the Audio audio-button.png tab.

Under the Audio Profile section, select Original sound for musicians.

Additional audio options are displayed below.

Select the audio options you wish to use:

High-fidelity music mode: This disables echo cancellation & post-processing, while raising audio codec quality to 48Khz, 96Kbps mono/192kbps stereo. Professional audio interface, microphone, and headphones required.

Echo cancellation: Prevents the creation of echoes between mic and speakers. Disable only recommended when using headphones to isolate audio or when playing instruments.

Stereo audio: Encodes mic audio in stereo. Requires a stereo-capable microphone or audio interface.

Once enabled in Settings, this can be toggled on and off during live meetings as needed.

https://support.zoom.us/hc/en-us/articles/360046244692-Configuring-professional-audio-settings-for-Zoom-Meetings

You might be interested in Office Hours Global.  Office hours has segments on audio and opportunities to ask questions in a zoom meetings.  Participants include broadcast technology producers, zoom meeting experts and others concerned with live performances including music and singing.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

Our church is having the same problem. Initially Zoom was perfect for us. We have been doing hybrid services for 2 years now. It allowed our congregation at home to actively interact with in church members seamlessly. We even adjusted to the glitches and lag time that emerged as a result of the varying bandwidth in rural areas.

Then about 6 weeks ago, I started to notice that the music portion of  the recordings faded in and out. Then in subsequent Sundays, they faded out all together. But the spoken portion was as clear as it as all was been.

I discovered that the problem is they have an automatic background noise suppression now. They suggest you adjust the audio to original sound in the settings. We tried this for Sunday services and it still didn't work. The last update that I received suggested that there was a way to turn off the background noise suppression, but that option is not offered on my device.

And just a word of caution, the live tech chat is not useful. They will simply suggest that you submit a ticket. The problem with submitting a ticket is that its done all through email. So you can't troubleshoot in real time. And once a specific tech operative is assigned to your case, no one else will help you. And unless you have a business account, you are not eligible for phone support. So it's a waste of time to even try.

So if anyone finds a solution to the automatic background suppression feature please let me know. Unfortunately, the tech people who added the feature have offered no solutions on how to disable it. Also if you have another platform that offers the same interactive accessibility that the Zoom platform does, share that too. If something doesn't change soon, we will have to switch platforms as well. 

hi lagri,

clean zoom install does not require new device or device memory.

the support article covers zoom desktop client, ios, android, etc.  for example, to remove windows client, you

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

1. Download and run CleanZoom (updated July 25, 2023).
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

thanks, eliot

I'm having the exact same issue. PC runnings Windows 11, Dell XPS 15 16 gb RAM.

The issue is only on Zoom. Otherwise music plays just fine. If I go to my office desktop running old Windows 10, I do not have that problem and I can play music video from YT with no distortion.