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Linux users unable to see my shared screen (Windows Zoom app) when joined by Firefox

jlcatvhl
Newcomer
Newcomer

‎2023-03-16 09:18 AM

Hi, I have some colleagues who cannot see some Zoom screen sharing when they join meetings. Can anyone help me identify the issue/settings that would allow them to join as they typically do.

 

Here are the technical details I can provide:

  • Users (2) Details
    • Linux OS (not sure what flavors/version)
    • Zoom by Firefox: Issue
    • Zoom by Chrome/Chromium: OK
    • One user advised that the Linux Zoom app didn't work for him; I didn't ask for details.
    • Both users have some issues trying to share, but have sufficient workarounds.
  • My Details
    • IBM ThinkPad X1 with MS Windows 10 Pro
    • Zoom Version: 5.12.8 (10232)
    • Meeting Settings: I've enabled most of the bells and whistles available to me. I allow my invitees to join before me and start sharing while others are sharing.
  • My Boss's Details
    • Mac OS
    • Zoom App (I think)
    • Meeting Settings: Uses the company default (fewer bells and whistles). Host must admit invitees. Only host can start sharing while others are sharing.
  • Circumstances
    • In a meeting created/run by my boss, both users can see his screen when he shares.
    • In a meeting created/run by me, both users can see my screen when I share if they joined the meeting with Chrome/Chromium.
    • In a meeting created/run by me, neither user can see my screen when I share if they joined the meeting with Firefox.
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