cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Limit to number of people in Gallery mode on Chromebook?

tsherr
Newcomer
Newcomer

I have a client with a Chromebook with a Celeron N4020 and 4GB of RAM.  He appears to be limited to six people in gallery view.  Is that a setting on his part, or is that a limitation of the CPU/RAM?

 

Is there a list of system requirements and limitations somewhere?  Everything I find in the knowledgebase is quite vague.

 

Thanks!

2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

Agreed that this info needs to be clearly published in the KB!

 

From what I've dug up, Zoom PWA (what your Chromebook uses) can either do a 9-split (3x3) or 25-split (5x5) gallery view, but the 25-tile option requires a processor with at least 4 virtual cores - the Celeron N4020 only has 2.

 

However, please have your client confirm that they cannot access the following option:

bstrelko_0-1699714289186.png

 

 

tsherr
Newcomer
Newcomer

Thanks for the info, bstrelko!  I don't see an option for Gallery View at all on this Chromebook.  Does that mean he is CPU limited or is there a software issue/update I need to do.