Lenovo laptops crashing on Zoom meetings, please help! | Community
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Runako
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August 27, 2025
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Lenovo laptops crashing on Zoom meetings, please help!

  • August 27, 2025
  • 9 replies
  • 16 views

Hello, 

I work for an MSP that supports both Windows and Mac devices. Over the last month, we've noticed that users of specifically LENOVO devices (laptops) are experiencing an issue where their devices crash whenever they enter meetings. The devices lock up and need to be hard shut down and rebooted to operate again. We've tried reinstalling zoom, turning off hardware acceleration, making sure the device is up to date etc. 

This seems to be something related to how Zoom and Lenovo are interacting at the software level, but we need a solution ASAP, as this behavior is spreading across all client using Lenovo devices!

    Best answer by Runako

    Hi there! 

    We actually got a fix for this directly from Lenovo! It seems they knew about this for a while. Here is everything you need: https://pcsupport.lenovo.com/us/en/solutions/HT518017 

    Apparently, it's due to bad display drivers. 

    The article will say it's for teams, but in reality, it's for all video conferencing apps. 

    Once I did this with my clients, things returned to normal. 

    Hope this helps you!

    9 replies

    storyhub
    Community Super Champion | Customer
    storyhub
    Community Super Champion | Customer
    August 28, 2025

    Which Lenovo devices are being used - there are literally 100s of configurations? i3 CPUs don't work with Zoom and i5s may have high CPU usage. i7s work best. Some people have tried to put windows 11 on configurations that have CPUs not designed for win 11 and were not built for that OS. Also, laptops can overheat if ventilation is restricted.

    If this works please click accept as a solution.

     

    R
    Newcomer
    RunakoAuthor
    Newcomer
    August 28, 2025

    Unfortunately, this doesn't work. Most of these devices are 2024 or 2025 X1 carbon models with 16gb of ram and i7 processors. Are you insinuating that Zoom needs top-tier specs to operate and not brick machines? These machines have to be shut down when Zoom is used. I plan on going to Zoom support about this anyway but thanks for the input. 

    L
    Newcomer
    LM_CMGT
    Newcomer
    September 5, 2025

    I found this post because my Lenovo is having the same issue! It's been happening for about the last 4 to 6 weeks. 

     

    At least 3x per week while I am in a zoom meeting my screen will go black, I can still hear and be heard in the meeting, but I can't see anything or use my computer at all. I have tried clicking the mouse, pressing esc, spacebar, enter, etc., to see if I could "wake it up" and nothing has ever worked. I just have to wait until the meeting is over. Half the time once the meeting ends, my screen will come back on but my computer will be so glitchy and slow that I will have to restart it to get it back to normal. The other half of the time the screen never comes back on, or it blinks on/off, or comes on but I can't move the mouse or click anything. In those circumstances all I can do is hold down the power button to hard restart. 

     

    My Lenovo is only 4 months old. It's an X1, i7 processor, 32g ram. I've updated zoom twice in the last month, I've done system updates and updated all my high-use software. 

      R
      Newcomer
      RunakoAuthorAnswer
      Newcomer
      September 5, 2025

      Hi there! 

      We actually got a fix for this directly from Lenovo! It seems they knew about this for a while. Here is everything you need: https://pcsupport.lenovo.com/us/en/solutions/HT518017 

      Apparently, it's due to bad display drivers. 

      The article will say it's for teams, but in reality, it's for all video conferencing apps. 

      Once I did this with my clients, things returned to normal. 

      Hope this helps you!

      1
      Newcomer
      1ceL
      Newcomer
      September 11, 2025

      What has been zooms official stance on this? Or have they stated anything?

      C
      Newcomer
      Carmen2327
      Newcomer
      September 12, 2025

      It's not just Lenovo.  I got a new HP in June 2025 and Zoom has been increasingly getting worse with the freezing and dropped calls.  It has cost me client meetings and lost revenue.  It's serious and none of the suggested fixes by Zoom techs has worked.  

      C
      Newcomer
      Carmen2327
      Newcomer
      September 24, 2025

      Apparently this is a Zoom issue.  It conflicts with Intel processors.  Mine is on a brand new HP laptop.  The tech said it also occurs with ACER and "others".  They released an upgrade 6.6 and, for now, it seems to work but I am monitoring the situation.  This cost me HUNDREDS of dollars for an IT tech to try and figure out b/c it was costing me client visits and lost money.  I am not happy with Zoom.....

      R
      Newcomer
      RunakoAuthor
      Newcomer
      September 24, 2025

      Have you confirmed this with Zoom support? 

      It would be interesting to know their stance. Did they say exactly what 6.6 fixes? 

      C
      Newcomer
      Carmen2327
      Newcomer
      September 24, 2025

      The tech didn't get into specifics but he did say it was an interaction with the Intel Core processor.  Since I downloaded it the crazy freezing and dropped calls have stopped, although I'm still keeping track and continue to be in contact with tech support.  

      1
      Newcomer
      1ceL
      Newcomer
      September 24, 2025
      Lenovo T14 of various generations crashing/locking up more recently with Zoom. What is the deal?
       

      We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics.  We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 24H2.

       

      Earlier this year we had to have people switch to Direct 3D9 on there zoom settings and or disable hardware acceleration as we were having a variety of issues with our Generation 5 Intel T14s being very unstable with zoom. 

       

      however, it looks like the more recent Zoom Workspace no longer allows users to change those settings and we are now having an uptick in more crashes/blue screens/random restarts on our Generation 5 Intels with i7 Pro cpus.  

       

      I came across this post indicating that Lenovo is at fault due to drivers from Intel?  I would really like to know Zooms stance on this, not just pointing the finger at Lenovo

       

       

      C
      Newcomer
      Carmen2327
      Newcomer
      September 24, 2025
      This post has been deleted.

      Hi Lenovo user,

      Zoom tried to make it my problem too....it's my AVG anti-virus, it's my low upload speed (happened at work too with WAY higher upload speed than the 3.0 necessary), it was this, it was that.   After I installed Zoom 6.6 there were no more incessant freezes.  I have Intel Core Ultra 5 on my HP.  No IT tech (that I paid big bucks for) would have known the interaction between Intel & Zoom....except for Zoom!  

      C
      Newcomer
      cdiamond
      Newcomer
      October 20, 2025

      I have the exact same issue where a Zoom Engineer is supposed to be looking into the issue. Updating my app to the newest, most up to date version did not help.

      The computer has a crash log that states almost every time that it has to do with the Windows Camera Service. Coincidentally, the app only crashes when joining/ initiating a call or joining/ initiating a meeting (which are the worst times for the app to crash). I've opened numerous tickets and now am being told by level 2 TSAs to wait for the response from the Engineers.

      No solution, but I thought I would share would we've encountered up to this point. #WeveBeenDealingWithThisSinceLastYear

      I
      Newcomer
      InfoTechNinja
      Newcomer
      December 23, 2025

      We experienced the same issue.  For Zoom 6.6.1 to 6.6.11. Even with 6.7.0 on Windows 11 23H2 and 24H2 for Intel Lenovo T14s gen 2 through 5. Does not happen on AMD Lenovo Laptops.  Zoom logs in fine.  But within a few minutes of starting a meeting, the session freezes and crashes.  Our techs found it to be with the web camera.  An issue with Sonix camera driver.  If you switch it with the Microsoft USB video driver, the  crashing stops and it actually gets more responsive.  Try giving that a shot.

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