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Lenovo 14 G4 2 in 1

Afritz
Newcomer
Newcomer

At my workplace, we've been experiencing recurring issues with the Zoom app during meetings. While the meetings are in progress, the screen unexpectedly goes black, disrupting the session. To address the problem, I’ve already checked the app's permissions and have gone through the process of uninstalling and reinstalling the Zoom application. However, while these steps temporarily resolve the issue for a single meeting, the problem reappears during subsequent sessions. This has become a persistent challenge, and I'm looking for insights or solutions to ensure the app functions consistently without interruptions.

2 REPLIES 2

yasmiqu
Newcomer
Newcomer

 Try updating your graphics drivers and ensuring your operating system is fully updated. Additionally, check your internet connection for stability, as weak connections can sometimes cause Zoom to behave unpredictably. If the problem persists, you could try using the Zoom web client or switching to a different device for meetings to see if that resolves the issue.

did all that still having the issue with like 4 or 5 laptops of the same model