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Leave meeting to join meeting message

sean111
Newcomer
Newcomer

HELP. I keep getting the message "You will have to leave this meeting to join the new meeting". It doesn't matter what I do - uninstall, reinstall, switch off computer - left overnight, every variation I can think of I still get this message as if I am in a meeting which I'm not and that I need to join a new one. 

 

Two questions:

- Does anyone have a solution who is familiar with this problem ? 

- The Zoom help bot doesn't have the answer, is there a way to contact a Zoom support human being ? 

 

Thanks 

 

9 REPLIES 9

Jameswalter
Contributor III
Contributor III

“It sounds like we've covered everything we needed to, so I'll let you go. Thank you for such a productive meeting!” “Can't believe it's already [time of day]. I'm sure you've got lots of things on your agenda, so I'll let you get to them.

 

Regards,
John

Katharine88
Newcomer
Newcomer

I've been having the same problem more than once. Did you ever figure it out? After the first time, one day it just started working again. Now it's happening again. In the meantime I'm missing all zoom meetings.

sarahmartin
Newcomer
Newcomer

I have the same problem.  Is there a solution?

cery1999
Newcomer
Newcomer

Who can give an answer?  I have the same problem.

cery1999
Newcomer
Newcomer

Who has an answer for the problem?  Chat service doesn't answer.

dellenallen
Newcomer
Newcomer

I'm having this problem too, and also finding no helpful TA online.

 

tomri
Newcomer
Newcomer

Clear App Cache (For Mobile or Desktop)

  • Desktop:
    • On Windows:
      1. Press Win + R to open the Run dialog.
      2. Type %appdata%\Zoom and press Enter.
      3. Delete all files in this folder.
      4. Restart Zoom.

tomri
Newcomer
Newcomer

Clear App Cache (For Mobile or Desktop)

  • Desktop:
    • On Windows:
      1. Press Win + R to open the Run dialog.
      2. Type %appdata%\Zoom and press Enter.
      3. Delete all files in this folder.
      4. Restart Zoom.

tomri
Newcomer
Newcomer
Press Win + R to open the Run dialoge
Type %appdata%\Zoom and press Enter
Delete all files in this folder
Restart Zoom
 
(I think I only deleted files in the or a data folder, and it worked but try following the instructions exactly  VERY frustrating problem solved!!