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Laptop camera is on but only shows a black screen with Zoom but works fine with Chat and Teams

DHeffner
Newcomer
Newcomer

‎2022-01-31 01:56 PM

The camera has the light next to it so I know it is on but only shows a black screen.  It works fine with Google Chat and Microsoft Teams.  It worked fine until about 6 weeks ago.

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1 REPLY 1

jeremyjustin
Community Champion | Employee
Community Champion | Employee

‎2022-01-31 02:13 PM

Hi and thank you for your post here on the Zoom Community! I worked through this recently, very similar scenario and ultimately for them a reboot fixed the issue. But I thought to include the thread here for your review

https://community.zoom.com/t5/Community-Help-Center/Zoom-video-not-working-on-Dell-Inspiron-15-lapto...

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

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