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LOST RECORDED VIDEO FILE?? - CONF showed up in its place...

Renee3
Newcomer
Newcomer

I had a video recording of an event I held today, and it was GREAT!  But when I tried to rename it, a few minutes later

I went back to look at it, and the file was gone with only a CONF file (1 KB) in its place.  WHAT HAPPENED?  I need that file!!

6 REPLIES 6

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

When looking at the list of recordings for all meetings, take a look at the top-right of the page to see if there is a link called Recently Deleted. Just in case it might have been accidentally deleted. 

Jeff Widgren

#ZoomTestKitchen

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


Jeff, I have the same issue. The file saved locally as a .conf but doesn't appear in my Zoom application. I tried to open it in the Zoom application and it didn't work. Any suggestions. 

 

Brendy
Newcomer
Newcomer

This just happened to me too. Did you ever resolve this Renee3?

Just had this happen. Wondering if anyone had any luck retrieving the file? Thanks!

 

nodietbabe
Newcomer
Newcomer

is there a solution to this? i have several calls that i recorded where this has happened and I need these recordings? 

i thought Zoom was reliable?

SMO1
Newcomer
Newcomer

Having the same exact issue. Any solutions?