Joining zoom meeting with registration required in a microsoft teams room

[MB2189]

Hello,

We're currently experiencing difficulties with Zoom Workplace integration in our MS Teams rooms.

While we can and often do use Zoom successfully for certain meetings, there are specific scenarios where we're unable to configure or join Zoom meetings properly.

Below is an overview of our setup:

• Dell Optiplex 7000 PC

• Poly GC8 tablet

• Poly Studio audio and video system

• "Third-party meetings (Zoom)" enabled in Microsoft Teams Rooms settings

Here are the scenarios where we encounter issues:

1. Joining a meeting directly from the meeting room:

• The Zoom meeting has "Registration Required" enabled

• Opening the meeting link

• Entering the meeting ID and password directly on the tablet launches a browser (Chrome or Edge) displaying the registration page

• After entering the required information, we receive the following error message:
  "Request failed with status code 401"

2. Creating a meeting from Outlook using the ics file:

• We download the ics file from the scheduled Zoom meeting and open it in the Outlook application

• We add the corresponding meeting room in the Location field without modifying the body of the event

• The meeting appears correctly on the room tablet with the Join button

• However, when trying to join the meeting, the same registration page opens (in Chrome or Edge), and we again receive the error:
  "Request failed with status code 401"

In conclusion, we would like to:

• Understand why our meeting room email addresses might be blocked or unable to complete Zoom registration

• Receive guidance on how to properly join Zoom meetings that require registration, from Microsoft Teams Rooms

Thank you in advance for your support.

Best regards

[nwth]

We are experiencing the same issue. only from a Poly X30 provisions as a Microsoft Teams Room. 

Did you ever get a response or find a resolution?    We did find a reference to making sure the links were not altered by your email security tools that looks at all links sent in email or calendar invites.  We have no evidence the links are being altered.  Suspect the issue is related to Microsoft no presenting the additional syntax/characters provided in a Zoom meeting registration link or zoom does not see an MTR joining as being the same thing as a PC from a browser. 

[nwth]

Have you found any resolution to this issue?  

[nwth]

I was able to get sort of a response back from Zoom about this issue.  It would appear that MicroSoft Teams does not know what to do with the tokens that are added to the url/meeting link generated by zoom when registration and authentication is needed.   For example: Zoom appends the meeting link between the meeting id and password to add the token information tk=   As i understand it, Teams only likes a simple meeting link that contains meeting id and password.  I am attempting to find out if there is any ongoing discussion between Zoom and MS to resolve this issue and put it on their roadmaps to resolve.  I am getting indications that we are all stuck with basic meetings until this is resolved.