Joining a meeting | Community
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Newcomer
Sandra19
Newcomer
March 6, 2023
Question

Joining a meeting

  • March 6, 2023
  • 3 replies
  • 0 views

I have a free account but have used the Zoom client to access meetings others have set up.  Now when I try to do that it says my app needs upgrading and contact my IT team.  I don't have an IT Team as I am an individual, I tried contacting Zoom support but they don't recognise my ID.  Any ideas>>

      3 replies

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      March 6, 2023

      Welcome to the Zoom Community, @Sandra19.

       

      Updating the Zoom Client is a little different depending on your device and operating system – but it’s not a difficult process. See this Zoom Support article for details:

      https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 

      S
      Newcomer
      Sandra19Author
      Newcomer
      March 7, 2023

      Hi Ray

      Thanks for the reply.  However it isn't the client that I am being asked to upgrade but the app.  The error message say "Your app version needs to be 5.10.3 or higher to sign in.  Please contact your IT Team to upgrade your app.  Thanks

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      March 7, 2023

      Please read the article:

      https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 

      S
      Newcomer
      Sandra19Author
      Newcomer
      March 7, 2023

      Sorry but thats the same link as you sent before and it doesn't help.  When I try to join a meeting I get the same message saying I need to upgrade the app not the client

       

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