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Hi, @JoarP I know it has been a while since you initially posted, and I apologize for just now seeing your post. Are you still having this issue? If so, I'd love to help you get it resolved.

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Carla (she/her/hers)
Zoom Community Team
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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!