Issues with zoom video after last update | Community
Skip to main content
Newcomer
January 11, 2023
Question

Issues with zoom video after last update

  • January 11, 2023
  • 8 replies
  • 0 views

Did an update on window 10 computer now the video works for about 20 sec then starts glitching and changing color, if the camera gets turned off and back on it works for another few sec than does the same thing.

It is not computer. And it has also happened to friends also.

Do not know how to fix.

    8 replies

    Newcomer
    January 11, 2023

    I am having the same issue. I even purchased two computers thinking it was mine. Have you figured it out?

     

    Peter165Author
    Newcomer
    January 11, 2023

    No not yet, been trying to get I contact with support

    Newcomer
    January 12, 2023

    I'm having the same problem. I think we have to wait for a new update 😞

    Newcomer
    January 12, 2023

    The same thing is happening to me since yesterday when the update was given

    Newcomer
    January 12, 2023

    I'm having the same issue. It's super annoying because I use Zoom for work and I'm on it for 8 or more hours a day. So when I'm screen sharing OR I have to load a different page my video starts glitching out so I have to black out during presentations, which is super un professional. 

     

    DoctorWho
    Newcomer
    Newcomer
    January 12, 2023

    Hi Folks,

     

    please try this:

     

    Currently installing an older version of Zoom is the only way to fix it, below an official link for the latest version on 5.12.x for macOS. You'll need to uninstall your current version with Zoom open via the menubar. Make sure to avoid any update prompts until a fixed version has been installed.

     

    Zoom Client 5.12.9 [macOS]

    https://zoom.us/client/5.12.9.13190/Zoom.pkg

     

    Windows :

    5.12.9 64-bit:

    https://cdn.zoom.us/prod/5.12.9.10650/ZoomInstaller.exe?archType=x64

     

    5.12.9 32-bit:

    https://cdn.zoom.us/prod/5.12.9.10650/ZoomInstaller.exe

    Newcomer
    January 12, 2023

    This works perfectly for now. Let's hope for a permanent solution soon.

    Newcomer
    January 12, 2023

    It has happened to some of my coworkers too and we haven't found a solution.


    We will try to install an older version, thanks a lot. Please let us know if anyone gets to hear back from zoom support.

    Newcomer
    January 20, 2023

    My issue is that after update my video is suddenly freezing and changing colour so I look like an Andy Warhol painting, then it goes back to normal. Sometimes happens several times in during a call. Is this what is happening to everyone else?

     

    Newcomer
    February 13, 2023

    I am having the same issue