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Issue with screen share where user is only able to see a black screen

MChristensen
Newcomer
Newcomer

‎2023-05-09 08:25 AM - last edited on ‎2023-06-27 01:40 PM by Community Moderator | Employee

Hello, I'm having an issue where some of our users are getting a black screen when trying to view someone else's screenshare. These users are all using version 5.12.6 (222000) VDI on our VMware clients. It seems to work fine for anyone else who isn't inside of the VMware client and is using the regular windows version of zoom. Is this just a feature that's not currently available/working inside of VMware?

 

Any help in figuring this out would be appreciated. I'm kind of stumped.

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