Issue where Zoom does not record the active speaker but another participant screen

Forum|Forum|4 years ago
October 7, 2021
12 replies
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In a setting where Zoom is used to conduct a seminar, sessions are recorded with the “active speaker” option enabled, meaning whoever speaks gets featured in the main window (not gallery view), and hence should theoretically get featured in the recording (local recording enabled, in this case). Never had a problem with this setup until recently (September 2021).

The issue is as follow. The active speaker appears (is featured) in the main window, but the recording instead records the screen of someone else in the attendance (not speaking, apparently at random). Hence, the actual active speaker does not appear in the recording, even if during the event the active speaker does occupy the main window. Instead, we get the recording of someone listening to the active speaker (and the sound of the active speaker). There is no way of knowing there is an issue with the recording until it’s too late. Any idea about how to prevent or fix this issue?

Recordings

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DrMikeLloyd

Newcomer

This has just happened. We ran a brief test and both were recorded. Then we ran the full interview and the recording initially failed to convert. I had to open a new Zoom recording and cut and paste in the new folder (directions from community). The converted video then only showed the host, not the guest (audio only). This is clearly a massive bug, as it worked on the test, not the main. Therefore Zoom has a bug for large file recordings, but the meeting was only an hour, and I have pro plan enabled.

This did not happen prior to 2022 when it recorded both and converted easily. Can someone from Zoom explain why this bug is not fixed, when people have been having issues with it for over two years? My recording is now scrap, so I did it again, the recording test worked, the main did not. Hours wasted on this useless Zoom garbage .

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ofri

Newcomer

It happens to me too, and I can't find a solution to this problem.

I checked, and all my settings are correct.