Issue creating Zoom meeting via Outlook Add-on | Community
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Newcomer
October 25, 2023
Solved

Issue creating Zoom meeting via Outlook Add-on

  • October 25, 2023
  • 6 replies
  • 1 view

Hey, I've been having issue creating Zoom meeting in Outlook Calendar via the Zoom add-in.

 

Whenever i click on the Meeting i get a 500 Internal Server Error.

If i click on the Addon Settings, and from there create a meeting, it works.

 

Let me know if you have a solution for this. Thanks

Best answer by EP_PDX

Resolution - on the Zoom add-in (within outlook), go to "Settings" from the drop down (instead of new zoom meeting) and then sign out/sign in from the settings tab.  Once you sign back in, the issue is resolved (at least with my Outlook O365/Mac).  Hope that helps

6 replies

Newcomer
October 26, 2023

Encountering the same problem. 

Newcomer
October 26, 2023

Also having this issue. "500 internal server error" every time I try to create an invite with a Zoom link. Please help! 

Newcomer
October 26, 2023

We are seeing this problem across our environment also. If you have the user sign out and sign back in it goes away. Is there an issue with the version of add-in?

Newcomer
October 27, 2023

I am also having this issue both 26 and 27/October on the west coast (USA).  Outlook O365 on Mac

EP_PDXAnswer
Newcomer
October 27, 2023

Resolution - on the Zoom add-in (within outlook), go to "Settings" from the drop down (instead of new zoom meeting) and then sign out/sign in from the settings tab.  Once you sign back in, the issue is resolved (at least with my Outlook O365/Mac).  Hope that helps

Newcomer
November 9, 2023

On my side after 2-3 days, the option was working without any work done on the end-user pc. Maybe it was fixed in a Office 365 update... weird.