Issue converting recorded meeting in 2 languages to the local computer

[bverbera]

I hosted a meeting that was held in English and a Spanish interpreter translating the meeting in Spanish as we were live. I, as the host, recorded the  English version (non-translated) to the local computer version and my colleague ( a meeting participant, not a co-host) requested to record the Spanish version. The participant successfully converted the Spanish reocorded meeting to a video.mp4, audio file, etc. My recording did not convert to an Mp4. In fact, civnersion window did not even appear for me. Has anyone experienced issues like this one? Any solutions? Help 🙂