Is there a human at Zoom?

Forum|Forum|1 year ago
February 14, 2024
3 replies
0 views

The suggestions haven't worked. The issue is simple.

Is there any human there who is willing to help me? With ACTUAL customer service?

It's not that big an issue. It shouldn't require this much effort to get it solved.

Thanks.

Other

Bri

Community Manager

Hi there, @revrachel ! Welcome to the community. What issue are you encountering?

R

revrachelAuthor

Newcomer

Hey, Bri. I would love to actually talk to someone. However, I will attempt to explain this and see if there's an easy fix.

The other day, the "preview" dialog box went away. I appreciate that preview option a lot as I do most of my work on Zoom and - although a First-World thing - it's pretty darn convenient. It was working great until a few days ago. It just stopped working (on meetings that I scheduled, meetings I joined, and my personal room meetings). I reviewed my settings and I still have that option checked. So, I am curious why it suddenly stopped.

Please, before you send me articles and other things that don't help me, please understand that I learn by doing (not reading a lot of jargon or confusing computer language). If I could actually talk to someone, that would help me the most. If not, please explain this as you would to a child. Thanks!

R

rn-zm

Community Manager

Hey @revrachel I see you ticket opened with support, I flagged this discussion leaving an internal note to keep the information relevant to your case from community and on your ticket from Zoom Support. Keeping an eye on this ticket for you, thanks! 🙂

Because you have a ticket opened with support, and IF this were a potenital bug, we'd need to still troubleshoot within the ticket to potentially escalate to our engineering teams. I will go ahead and mark my reply as the solution, and keeping an eye on your ticket - hoping we can get a solution for you. Thanks!

DanHuber

Newcomer

are you talking about previewing your video before you join a meeting? if so I know you dont want a Zoom support link but...https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061118#:~:text=When%20joining%20a%20meeting%20as,are%20not%20in%20a%20meeting.

that goes over settings for previewing your video.

there is a couple of communities im apart of. One is called Officehours.global they do a daily show on zoom relating to Media events. part of that is a 24hr a day Zoom after hours meeting. almost always someone in there available to test anything out. Also Zoom Test Kitchen which you can find out about on their Facebook page and YouTube channel. since you learn by doing, these are a couple of services at your disposal.