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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Is Zoom Customer support the WORST!! on the Entire Internet??

ZimmerZoomers
Participant
Participant

I have never encountered a company that has such a lack of respect and support for its customers. Zoom seems only interested in taking money and not listening to its customers at all. A Disgrace given its industry position,

2 REPLIES 2

Syedhaider
Newcomer
Newcomer

Same issue here. I have noticed that they don't even completely read the customer's email or chat message. And reply to the first 3 to 4 words of your message. 

dennyb12
Newcomer
Newcomer

just horrendous support.  no personality.  no help.  no empathy for my frustration.  they're all robots.  are there other options available as good as zoom worth looking at?