Is Zoom Customer support the WORST!! on the Entire Internet??

Forum|Forum|1 year ago
February 6, 2024
4 replies
1 view

I have never encountered a company that has such a lack of respect and support for its customers. Zoom seems only interested in taking money and not listening to its customers at all. A Disgrace given its industry position,

Meeting Features

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Syedhaider

Newcomer

Same issue here. I have noticed that they don't even completely read the customer's email or chat message. And reply to the first 3 to 4 words of your message.

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dennyb12

Newcomer

just horrendous support. no personality. no help. no empathy for my frustration. they're all robots. are there other options available as good as zoom worth looking at?

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evsmgmt

Newcomer

Agreed. I thought I had already cancelled my autopay subscription, but apparently had not. 4 days later (because no one answered the phone Friday-Sunday) they would not issue a refund. And then after calling multiple times, every single time the customer service supervisor is conveniently unavailable. Just a disgusting way to conduct business for $20 billion company.

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theta_thief

Newcomer

Customer service just blew my mind. I asked for help on pricing information and details on the vanity URL to move beyond my premium plan. And customer service emailed back dismissing me and telling me to look it up myself. LOL nevermind then.