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Zoom AI Companion2023-02-23 12:19 PM
I have bluetooth enabled hearing aids; to connect to my Windows 11 laptop, they use an intermediate device. The hearing aids are Signia Pure C&G 3AX with their most recent software updates. The intermediate device is the Signia Connect Link 1.1 adapter. Neither my iPhone nor my iPad require this clunky arrangement - both devices connect directly to the hearing devices. I am now on my third Connect Link adapter, since I began experiencing some sort of intermittent connections in early October. The newest devices haven't resolved the issue - i keep getting drops. After looking at a number of items in the community knowledge base, it seems that bluetooth issues are prevalent. Any suggestions? More importantly, any solutions?
2023-05-12 10:40 AM
I connect directly with my Phonak hearing aids. Up until recently, they would connect. Now, they don't work at all in Zoom, even though they work on other apps.
2023-10-31 06:30 PM
Has this been solved? I cannot connect with resound HAs.
2023-11-10 07:38 AM
I connect directly with my Beltone hearing aids. Up until recently, they would connect. Now, they don't work at all in Zoom, even though they work on other apps.
2023-11-13 02:20 PM
Thanks LeslieAnn.
The below connection method is working for my Resound Bluetooth HA to Windows 10 to Zoom and also website broadcasts.
1. Added a USB microphone with a AUX port.
2. Added Resound Streamer 2 SAS-3 connected to the mic AUX port
3. Windows 10 > Settings > Bluetooth > Under Related > Sound Settings > I had to change sound OUTPUT device to USB Audio and INPUT device to USB Audio
I bought the $20 microphone from Amazon >>
WUGOYU USB Microphone for PC, Mac, Streaming, Plug & Play Gaming Microphones
After my mic purchase, I found a Mic that is advertised to be Zoom compliant >>
JOUNIVO USB Microphone, Condenser Mic for PC/Laptop with Volume Control and Mute Button, Headphone Output
My combo of mic and ReSound streamer takes up too much desk space plus giving up a USB port on my notebook.
When not in use, I unplug and set aside the mic and Resound Streamer.
Probably not until Windows 12 comes out with Auracast will the drivers be available to connect the HA directly.
I previously added a USB Bluetooth LE 5.2 upgrade, a bluetooth mouse, and a usb mic plus modified bluetooth device drives. HA paired directly the the new bluetooth standard but Microsoft Win10 did not have a device driver for Bluetooth mic/headset.
BOTOMLINE IT WORKS ... I can hear well with this setup and the WUGOYU USB Microphone has volume that is good for the listener on the conversation side of Zoom meetings.