Installing Zoom with new MacOS Ventura Version 13.1

Roy5

Newcomer

Hi James - I'm a 70 yr old geezer, have the same OS Ventura 13.1, new MacBook Pro (New to Apple). could you elaborate on how to make this work. Please.... I'm leaving on a trip in a week and need to hold zoom meetings every week while gone.

Roy5

C

Cass963Author

Newcomer

@Roy5 If you are having issues downloading zoom on new Macbook, this worked for me:

Go to system settings, privacy & security, files and folders, click on the arrow next to "installer" and then make sure downloads folder option is toggled on.

Specialist

Hi @Cass963 @Roy5

If you have a recently purchased Mac with the Apple Silicon processor (M1 or M2), you want to make sure that you select the correct download of the Zoom application for Apple Silicon Macs (see screenshot).

If you previously had the Zoom app installed, and updated your Mac's operating system to Ventura (version 13.x), you may also need to delete the Zoom app from the Applications folder before installing the new version.

I hope that helps!

S

Starbaby

Newcomer

Hi! I also downloaded the latest Ventura 13.1, on a Mac Pro, uninstalled the zoom previously that wasn't updating, and then re-downloaded from the website. When I open it, I receive a prompt that it is incompatible with this mac. I also ensured that my downloads toggle was open according to the other recommendations. I restarted twice and was still trying to figure out what to do next.

Any insights would be appreciated! I did put in a request but concerned about how long that may take.

(Image to show what I'm seeing)

FORE-CraigAnswer

Specialist

Hi @Starbaby

Are you sure that you downloaded the correct version of the Zoom app? There is one for Intel processor Macs, and one for Apple Silicon processor Macs.

I hope that helps!

rdfp

Newcomer

I am having the same issue, and I've tried all the recommended solutions with no luck. Appreciate any other advice!

Specialist

HI @rdfp

You tried putting the Zoom app from the Applications folder into the Mac's Trash, and then running the newly downloaded Installer from the Zoom website?

rdfp

Newcomer

I did!

J

JoeyHans

Newcomer

Hello Team,

I have a closely related issue with my new Apple MacPro (M2: 2022) laptop with macOS Ventura 13.1. I installed zoom shortly after purchase late last year. However, when I try to set up the “blur the background” feature, I see the message “Your device does not support virtual Backgrounds.” I am surprised, because this is one of the latest devices from Apple. Any ideas on how to navigate this situation?

Thanks.

Specialist

Hi @JoeyHans

I have a 13-inch MacBook Pro (M1) running macOS Ventura 13.1 with the Zoom desktop app for Apple Silicon 5.12.9 (13190), and the Blur Background option works. What are you using as a webcam MacPro?

Specialist

Hello Craig,

Thanks for your prompt comment. Sorry, I’m not quite clear with the question you asked about webcam pro. If I understood you correctly, my Mac has in-built camera and I simply activated it. But one point to note is that I am also running Windows OS 11 on Parallel. This was to allow me run other Apps like Office suite.

Hi @JoeyHans

Oh, so you have a MacBook Pro not a Mac Pro. You know that you can run the MS Office Suite under macOS, right? That's beside the point though... sorry. Haha

Are you running the Zoom app in native macOS, or inside of Parallels?

I can understand how the more elaborate hardware specific features might not work in a Parallels, because the drivers probably are not as refined as they are natively in the macOS.

I hope this helps!

Newcomer

I had Zoom installed on my Mac Mini M1 but it would not allow updates. Using Ventura 13.2. I uninstalled Zoom per error code 10004 suggestion. I reinstalled Zoom and selected the link for Apple Silicon. Even so, the new install fails every time. I even turned off my virus protection and tried an install.

Newcomer

Still hoping for a solution. It continues to fail every time I try to install Zoom. Using Ventura 13.3 now.

rn-zm

Community Manager

Hi @Cass963 @cheribaby @DaveQ @Frances5 @matteldridge & everyone else on this thread! If you're encountering difficulties updating/installing Zoom, I suggest that you check out our Knowledge Base Article on Troubleshooting issues with Zoom update and installation. It includes troubleshooting recommendations that may assist you in resolving the issue. Please review the article and let me know if you're able to successfully install/update Zoom.

For Mac's with the silicon chip (M1/M2), there's a prompt under the call to action button to download, from https://zoom.us/download that states, "Or, for Macs with Apple Silicon chips, click here to download"

Newcomer

Thank you for a Reply!

- Originally I uninstalled and reinstalled Zoom app because I was not getting software updates

- To reinstall I downloaded the Zoom app from this site

- I check the proper Desktop Client for my macOS and check the footnote for the Silicon chip since I have the M1 chip

- I provide the additional macOS password for my Mac to install

- I have no connection issues with internet

- I cleared all my Safari history of cache and cookies

- I turned off my virus protection

- I have all the system requirements and space needed

- I have tried installing the app dozens of times over dozens of days

Newcomer

I am supposed to be in a Zoom meeting today but after trying for almost a month to install it, there no chance of doing that. I give up.

F

Frances5

Newcomer

I gave up as well. I bought a new computer (a Macbook Pro M2) a few weeks ago and Zoom works fine. It was very frustrating after months of updates not installing. I hope they fix the issues.

Newcomer

Success. I contacted Apple support and they had me turn-on a couple settings deep in the bowls of System Settings and that solved the issue. Zoom loaded.