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2023-01-03 06:59 PM
I just purchased a new Macbook Air and updated my computer to the new MacOS Version 13.1 but I am having issues installing. Is anyone encountering the same issue? Any help on how to install successfully? I am not sure what the issue is and Apple directed me back to Zoom 😞
I tried installing using this link: zoom.us/download
I get the following msg when trying to install:
An error occurred during installation.
The installation failed.
The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance
I attached a screenshot of the error msg as well.
Solved! Go to Solution.
2023-01-05 07:17 PM - edited 2023-01-06 07:43 AM
@Roy5 If you are having issues downloading zoom on new Macbook, this worked for me:
Go to system settings, privacy & security, files and folders, click on the arrow next to "installer" and then make sure downloads folder option is toggled on.
2023-01-10 08:43 AM
Hi @Starbaby
Are you sure that you downloaded the correct version of the Zoom app? There is one for Intel processor Macs, and one for Apple Silicon processor Macs.
I hope that helps!
2023-05-11 11:48 AM
Hi @DaveQ thank you for the feedback! Do you mind sharing Apple support's response that resolved your issue as this maybe helpful to others in the community running into a similar issue as yours 🙂
2024-06-28 11:44 PM
After you install the Zoom version for Mac. You have to install the "Plug-in for sharing iPhone/iPad" to work via the "Download for IT Admin" dropdown at the side for it to work.