cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Inability to connect

johng2
Newcomer
Newcomer

‎2024-03-12 02:30 PM

Have had an account for years but today was unable to join a meeting. Zoom desktop icon also stopped working. Tried uninstalling and reinstalling - Nothing. Tried using CleanZoom to uninstall but it freezes - says it's uninstalling but nothing happens. I still have an account but nothing I've downloaded allows me to link to the application. I'm Windows based, but using version 10. Any help is appreciated.

Topics:
2 REPLIES 2

Humashankar
Community Champion | Customer
Community Champion | Customer

‎2024-03-12 03:47 PM

Hi @johng2 

Kindly go to the "Processes" tab in Task Manager , and end any processes related to Zoom.
Then try reinstalling Zoom again

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Huma
0 Likes

johng2
Newcomer
Newcomer
In response to Humashankar

‎2024-03-13 07:19 AM

I'll give it a try. Thanks.

0 Likes