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Inability to connect

johng2
Newcomer
Newcomer

‎2024-03-12 02:30 PM

Have had an account for years but today was unable to join a meeting. Zoom desktop icon also stopped working. Tried uninstalling and reinstalling - Nothing. Tried using CleanZoom to uninstall but it freezes - says it's uninstalling but nothing happens. I still have an account but nothing I've downloaded allows me to link to the application. I'm Windows based, but using version 10. Any help is appreciated.

Topics:
2 REPLIES 2

Humashankar
Community Champion | Customer
Community Champion | Customer

‎2024-03-12 03:47 PM

Hi @johng2 

Kindly go to the "Processes" tab in Task Manager , and end any processes related to Zoom.
Then try reinstalling Zoom again

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Huma
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johng2
Newcomer
Newcomer
In response to Humashankar

‎2024-03-13 07:19 AM

I'll give it a try. Thanks.

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