Impossible to hear music shared by someone else - Asus Vivobook | Community
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Newcomer
November 17, 2023
Solved

Impossible to hear music shared by someone else - Asus Vivobook

  • November 17, 2023
  • 2 replies
  • 3 views

Hello all of you,

I am using an Asus Vivobook 17 (X712E model) with Windows 11 (64 bits). When I am connected via Zoom, I cannot hear the music shared in the meeting by someone else. Only the voice is audible. Two friends of mine who have also Asus computers have the same trouble. My Zoom version is 5.16.2 (22807).

What should I do? 

Thank you for your help!

Best answer by KaneZhu

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

 

 

2 replies

KaneZhuAnswer
Employee
November 21, 2023

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

 

 

DJ35Author
Newcomer
November 25, 2023

Thank you very much 👍 It works well 🙂