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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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I purchased pro plan but my account is stil on the free one.

rayane0408
Newcomer
Newcomer

‎2023-10-28 07:45 AM

I signed the pro plan on October 23, 2023 and until today I'm on the free plan, and I am not able to contact the support because there's no how to contact them. I am disappointed. 

Any suggestions?

 

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1 REPLY 1

Vinnie
Community Champion | Customer
Community Champion | Customer

‎2023-10-28 09:01 AM

Hello @rayane0408 

Buying the license doesn't allocate the license to any user automatically: You have to go to your portal and assign it (to yourself in this case).

Follow below easy instructions depicted in the Zoom Document:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses#h_01GZCBPA9Y904KSEW5T... 

 

I hope it helps, and let me know if this resolves your enquiry.

 

Vinnie

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