I paid license but I see on my account setup only Basic

Hi all,

I paid Zoom One Pro license but in my account I still see Basic and I can not have meeting longer than 40 minutes.

Is there any help?

Regards,

Radek

Employee

Hi there,

May I suggest a few steps to try and solve your issue:

In the Zoom Portal, on the left hand menu, go to: Admin --> Account Management --> Billing --> Current Plans. Check here if your Zoom One Pro license is shown.
If it is shown, you can assign it to yourself by following this Knowledge Article.
If it does NOT show, please open a ticket with our Billing Team so they can assist you further.

I hope this helps you!

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