I need urgent help to assign privileges, but by mistake I paid the license from another account | Community
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September 2, 2021
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I need urgent help to assign privileges, but by mistake I paid the license from another account

  • September 2, 2021
  • 2 replies
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Hi! No body from Zoom has been able to help me. By mistake, I bought a worker license directly from her account, and not from my main zoom account, and because of this, I am unable to assign her organizational privileges to host meetings on my behalf, and can schedule meetings on my behalf. I urgently need help. The plan that I bought from him is annual, and I require someone to help me with this, either who to contact for a solution, or how to fix this without having to wait a year.

Thanks in advance to all!!!

best regards!

    Best answer by CarlaA

    This situation was identified as a unique case needing to be converted into a support ticket, and therefore has been taken offline.

    2 replies

    CarlaA
    Community Manager
    Community Manager
    September 14, 2021

    Hi @Rodolfo-Veloz, I will be opening a support ticket for you so that our Support Agents can help resolve this. Please watch out for a follow-up email with information on your case.

    CarlaA
    Community Manager
    CarlaAAnswer
    Community Manager
    September 14, 2021

    This situation was identified as a unique case needing to be converted into a support ticket, and therefore has been taken offline.