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Dag6161
Newcomer
February 24, 2023
Question

I need help.

  • February 24, 2023
  • 1 reply
  • 2 views

I just missed out on an important Zoom connection.

Here is what happened as I described it to the host:

Before I opened your Zoom link. I had tested my Zoom connectivity with others who sent me an invitation and on the bottom left side of the screen (as usual)  has always been a mute/unmute button as well as a video icon.  I have used Zoom successfully for a number of years. When I opened  the link you sent me, your operator appeared up on my screen, but the microphone button in the bottom left was an up arrow to "Join Audio". When I clicked on that I was  back to the screen that popped up to "test Microphone & Speaker".  I had already done that before the call started, and did so again after it popped back up. I could not find or decipher any way to un -mute. 

 

After I was logged off by your operator, I again tested with another Zoom user and everything worked fine immediately when I linked with his invitation. The usual mute/unmute button on the bottom left.  Everything worked well immediately
 
Please let me know if you are using some special Zoom program. Also please allow me  to reschedule.
 
Dean Gambrell
***********
205-914-8046

    1 reply

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    February 26, 2023

    Hi, @Dag6161 

    I suspect that is an accidental glitch.
    You may be able to reconnect and get a normal connection.

    I had a similar problem when using a Bluetooth headset.
    The moment I joined a Zoom or Teams meeting, the Bluetooth connection was lost. When I reconnected, it connected normally.
    After some time passed, this trouble stopped occurring.

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