I'm logged in, but it says my paid account is free

Forum|Forum|4 years ago
August 18, 2021
4 replies
0 views

I have clear proof of an annual membership that seemed to be working fine until I logged in recently and it shows that my account is Basic (free), and no records show that I have a paid Pro account (on web browser logged in) except for an email with a receipt.

It's the same email address that I signed up with.

Bort

Employee

Hi @madefresh ,

I'll send you a message to get more info about your account. Perhaps I can help figure this out.

A

acac

Newcomer

Hi Bort,

In my company we've got a similar problem with the zoom account of our CEO. Struggling to go through to customer care. Please, can you help? I can give you the email associated with the zoom account. Thanks!!!

T

tmkuster

Newcomer

I have the same problem. I upgrade from free to pro on August 3 and was briefly able to schedule a meeting with a pre-registration link. Now I can't get into that account to host the meeting.

The account number for my free account is 122338964.

The account number for my paid account is 7009058570.

A

AndrewPBaker

Newcomer

I need support to log in after paying a 12 month fee and it keeps taking me back to the free 40 minute log in page

I urgently need to set up some meetings and phone support will not take my call

Any help would be appreciated

T

tmkuster

Newcomer

In my case it turned out that I had set my paid account to log in with google, while my fee account used the log in with email address method. Could that be what's messing you up?

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