I have not recorded my last call and lost the chat as well. Is there any way to retrieve it?

Hi @Humashankar ,

I have a similar topic, I saw you solved the problem so I wanted to reply to you here.

I have a problem with finding the cloud recording. The meeting was scheduled by another person, but he made me host. Then I wanted to record the meeting and was suggested two options (computer or cloud) and chose Zoom Cloud option. However, my account is Basic Plan, so I don't see this recording in my Zoom portal, even though I was offered this option. I need to find this video since it was my thesis defense that should be posted to the institute. Could you please help me retrieving the recording?

I have opened a ticket but it is rejected from the system saying "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."