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Newcomer
April 10, 2023
Question

I have an account

  • April 10, 2023
  • 1 reply
  • 0 views

I was married 12-6-2020  in the misdst of the pandemic via Zoom wedding,    I paid for service to allow me to record the wedding on Zoom,   I cannot access this video,  my wife is gonna be so upset if I cant access it,  I have the meeting ID,  I cant seem to reach anyone at Zoom,   can anyone help  😞   or does anyone have ideas on how I can retirieve this.  Thank you  🙂

    1 reply

    Bri
    Community Manager
    Community Manager
    April 10, 2023

    Hi @Matthew707070 , and welcome to the community. To access your cloud recording, you would need to upgrade to a Pro account.