I have a pro plan, and my video resolution, both sent and received only is 640x360, 26fps | Community
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Supeeda
Newcomer
Supeeda
Newcomer
September 15, 2021
Question

I have a pro plan, and my video resolution, both sent and received only is 640x360, 26fps

  • September 15, 2021
  • 1 reply
  • 5 views

I have a pro plan, and my video resolution, both sent and received is 640x360, 26fps
(verified in the Statistics of the meeting). my Bandwidth over 1.2M .

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 15, 2021

    Hello @Supeeda 

     

    A Pro account alone does not provide access to HD. Please see:

     

    https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

     

    Rupert

    Supeeda
    Newcomer
    SupeedaAuthor
    Newcomer
    September 17, 2021

    I checked. I don't know happen. I use 3 pro licensed. so it not work  video res 640x340 .  I pay for HD but I have  Low quality 

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 17, 2021

    Try contacting Support and asking for HD to enabled on your account. It needs to be enabled by special-request. On a Pro account you should be able to get HD-720

     

    Please see: https://youtu.be/nN_KdQ4i3K8?t=6166

     

    Hope this helps.

     

    Rupert

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